1. Plans and pricing
Dealer plans, prices and included features are shown on the plan page or Order Form at signup. Prices are in U.S. dollars and exclude applicable taxes.
2. Billing
- Subscriptions are billed in advance on a monthly or annual basis to the payment method on file.
- One-time products (for example, featured listings) are billed at purchase.
- Invoices are available in the dealer dashboard.
3. Automatic renewal
SUBSCRIPTIONS RENEW AUTOMATICALLY AT THE END OF EACH BILLING PERIOD AT THE THEN-CURRENT PRICE UNLESS CANCELLED BEFORE THE RENEWAL DATE. We will notify you at least 30 days before any price increase and before annual renewals.
4. Free trials
If you start a free trial, you will be charged when it ends unless you cancel beforehand. We will remind you before the trial ends.
5. How to cancel
Cancel online from Dealer Dashboard > Billing > Cancel plan, or email support@cararri.com. Cancellation takes effect at the end of the current billing period, and your listings remain live until then.
6. Refunds
- Monthly fees are non-refundable for partial periods.
- Annual plans cancelled within 14 days of initial purchase receive a full refund; after that, no refund for the remaining term unless required by law.
- Started promotions are non-refundable.
- If Cararri suspends the service due to our error or a significant outage longer than 72 consecutive hours, we will issue a pro-rated credit.
- Accounts terminated for policy violations are not eligible for refunds.
7. Failed payments
If a payment fails, we will retry and notify you. Services may be suspended after 10 days of non-payment. Overdue amounts may incur a late fee of 1.5% per month or the maximum allowed by law, whichever is lower.
8. Disputes
Contact support@cararri.com within 60 days of an invoice to dispute a charge. Please contact us before filing a chargeback so we can resolve it quickly.