1. How to submit a request
- Signed-in users: Account Settings > Privacy > Delete account or Download my data.
- Email: support@cararri.com with the subject "Privacy Request" and the email address on your account.
- Social login users (for example Facebook): you may also remove Cararri from your social account's app settings, then email us to delete the data we hold.
- Authorized agents may submit requests with written permission signed by you.
2. Verification
To protect you, we verify requests by confirming control of the email or phone number on the account and, for sensitive requests, may ask for additional information. We will not ask for more information than necessary.
3. Timelines
We confirm receipt within 10 business days and respond within 45 days, which may be extended once by 45 days when reasonably necessary. We will tell you if an extension applies.
4. What deletion means
- Your account, profile, saved vehicles and searches are deleted.
- Your listings are removed from public view.
- Messages you sent to sellers or dealers are removed from your account, but copies already delivered to a dealer or seller are held by them under their own policies.
- We may retain limited information where required or permitted by law, such as billing records, credit request records required for compliance, records of fraud or policy violations, and records needed to honor your opt-out.
- Backups are overwritten on a rolling schedule, typically within 90 days.
5. Appeals
If we deny your request, you may appeal by replying to our decision email within 60 days. We will respond within 60 days of receiving your appeal. If you remain unsatisfied, you may contact your state Attorney General.
6. Contact
support@cararri.com, [Business Mailing Address].